Device fleet rebuild and Intune configurations delivered in 48 hours
Overview
A Managed Service Provider (MSP) supported a financial services organization and its parent company to swiftly recover from an incident. The entire device fleet needed to be rebuilt in a weekend to preserve business continuity.
Major disruption
The financial services organization faced a critical security incident that threatened business continuity. To continue business on Monday, every device in the fleet would need to be rebuilt over the weekend, and their Intune instance wasn’t configured well enough to achieve a quick turnaround.
90% of successful cyberattacks originate at endpoint devices.
IBM Cost of a Data Breach Report 2022
Organization restructure
Adding complexity, part of the organization was splitting into a new entity, so two new Intune configurations were required. Although the businesses were similar, they had unique requirements which needed to be considered.
Solution
In this moment of crisis, the MSP engaged Devicie to automate the creation of new Intune instances and urgent zero touch provisioning of devices via Intune.
Rapid deployment
Working with Devicie, the MSP promptly delivered two industry-specific Intune instances. The instances were tailored to suit each organization's unique requirements, built within a matter of hours and primed for organization-wide deployment over the weekend. By harnessing the power of Devicie full operations were restored within 48 hours and enhanced with a secure, best-practice Intune configuration.
“Reacting swiftly, our MSP utilized Devicie for immediate intervention. Within 48 hours, we restored full operations with a secure, updated Intune setup—truly remarkable!”
Zero touch provisioning
Zero touch provisioning made the device refresh simple, consistent and efficient. All devices were rebuilt and functional for Monday's start of business. Once the workforce logged on to their devices on Monday morning, Devicie automatically configured each device within 20 minutes, ensuring minimal downtime.
Instant security uplift
Drawing upon insights gained from managing tens of thousands of endpoints, the Devicie generative configuration engine ensured industry-appropriate controls were applied together with CIS controls and the latest versions of applications and current OS patches. Devicie holds the ideal configuration and ensures that any drift is remediated.
Resource efficiency
Devicie no-touch management frees up the customer and MSP to focus on other urgent IT requirements. Devicie hyperautomation ensures that everyday tasks, including OS patching, application updates, local administration control and more are completed consistently and efficiently.
Outcome as a service
The MSP intelligently paired the Devicie tool with their expertise and resources to deliver two best-in-class Intune instances and rebuild the entire device fleet over a weekend. They can now access comprehensive Devicie dashboards, gaining enhanced visibility into their clients' endpoint health and security posture and simplifying compliance reporting.
Results
Devicie delivered significant incident recovery and security results, including:
-
Creating, testing and deploying two best-in-class Intune instances in 48 hours
-
Enabling zero touch provisioning of all devices in one weekend
-
Delivering ongoing no-touch device management for OS patching, application updates, local administration control and more
-
Preventing configuration drift by holding the ideal state and enforcing remediation.
With Devicie, the MSP transformed a business continuity challenge into a showcase of strength, enabling the organizations to return to operations without missing a beat. Zero touch provisioning brought their workforce back online with minimal disruption, ensuring continuity and secure productivity.
The Devicie difference
Unlike standard recovery efforts requiring on-site support, the MSP’s swift actions utilizing Devicie ensured business continuity was preserved. Two best-in-class Intune instances were delivered, and zero touch provisioning leveraged to ensure that on Monday morning, every team member had the tools they needed to continue business, circumventing disruptions and delivering secure, trusted operations.
Are you prepared to support your customers to recover from a critical incident?
Contact us to learn how Devicie can help with urgent device management solutions.