The term agentic AI is showing up more often in MSP conversations, and with good reason. The promise is simple: systems that don’t just monitor, but decide and act, within clear boundaries, to keep your environments secure, compliant, and running smoothly.
At Devicie, we don’t believe in hype for hype’s sake. We’re not claiming to have a magic, fully autonomous system running your operations today. But we are building toward something bigger, and we’re already delivering the kind of automation that sets the stage for agentic AI to thrive.
Why Agentic AI Matters for MSPs
MSPs are under constant pressure: too many alerts, not enough time, and an endless stream of “urgent” tickets. Traditional RMM and MDM tools might tell you there’s a problem, but they stop short of fixing it. That’s where agentic AI flips the script.
An agentic system can recognize when a configuration drifts, understand why it matters, and resolve it, without you having to dig through logs or manually push policies. It acts like a trusted peer: informed, opinionated, and ready to handle the noise so you can focus on high-value work.
From Automation to Agency
We’re already helping MSPs move in that direction by automating the basics that consume time and energy:
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Enforcing security baselines across Microsoft Intune
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Detecting policy drift and compliance gaps before they become an issue
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Applying auto-remediation routines in real time
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Integrating telemetry to spot trouble early
These capabilities reduce ticket volume, improve security hygiene, and free up resources. They also create the foundation for more autonomous, agentic behaviors down the line.
Building Toward Agentic AI
We see this as an evolution, not a switch you flip overnight. Here’s how our roadmap shapes that journey:
- Phase 1: Clearer signals
Cutting the noise so the most actionable insights rise to the surface.
- Phase 2: Smarter actions
Refining remediation routines to account for business context and exceptions.
- Phase 3: Orchestration with oversight
Initiating, validating, and closing the loop on remediations with minimal technician involvement.
- Phase 4: True agentic behavior
Persistent agents with memory, task ownership, and cross-environment coordination.
From Firefighting to Fire Prevention
This isn’t about replacing your team. It’s about giving them leverage. With skilled labor in short supply and security demands climbing, MSPs need systems that prevent fires as much as they put them out. Agentic AI is the path to fewer tickets, faster fixes, and more time for strategic client needs.
Let’s Build It Together
Agentic AI isn’t a distant future. The technology pieces are here now, and it’s about putting them together in ways that matter for MSP operations.
If you want to see how we’re building toward that future, and how you can shape it, let’s talk. Together, we can move from tools that watch to agents that work alongside you.
